Refund Policy

Thanks for purchasing our products at https://www.zoom-idl.co.uk/.

In the event that an item is faulty, we will exchange the item or provide you with a full refund.  If we need the goods returned to us, we will arrange collection either by one of our representatives or by a parcel carrier.  In order to be eligible for a refund, you must return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it. Only regular priced items may be refunded. Sale items are non-refundable.

Upon receipt of the returned item, we will fully examine it and notify you, within a reasonable time, whether you are entitled to a return. If you are entitled to a return, the money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

Unwanted Goods/Goods Ordered in error

We may, at our discretion, allow you to return goods you do not want or have ordered in error. They must be returned, only following prior agreement, at your expense.  Any refund is subject to a small restocking charge.  Goods must be in their original unopened, full carton packaging.

If anything is unclear or you have more questions, please feel free to contact our customer support team.